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Youth and Community Issues FACT SHEETS
What
do young
Developing an Integrated
SHOPPING CENTRE YOUTH PROTOCOL Creating the Space for Dialogue: A guide to developing a local youth shopping centre protocol
In October 2003, the NSW Minister for Community Services launched a Guide to Developing a Local Youth Shopping Centre Protocol, developed by a project team from the University of Western Sydney (Clancey, Doran and Robertson), together with the Attorney General’s Department Crime Prevention Unit, Youth Action and Policy Association (YAPA), Youth Justice Coalition, the SCCA and the Australian Centre for Security Research. The Guide establishes principles and a step-by-step process for developing a local protocol, recognising the different needs and characteristics of communities and shopping centres. It sets out how representatives of young people and shopping centre managers can work together to develop ground rules for appropriate behaviour and responses to unacceptable behaviour and on how to resolve problems. It also gives examples of protocols that have already been successfully developed in some shopping centres. Most importantly the Guide accepts that protocols developed in one centre may not work in another so the emphasis is on informing people how they can develop a protocol to suit their own particular circumstances. Thanks to Jones Lang LaSalle, FPD Savills/Byvan, AMP Retail, Centro, Westfield, Deutsche, QIC, Lend Lease Retail and Stockland for their assistance in developing the Guide. Dealing with Young People in Shopping Centres
- consultants:
Clancey, Huggett and Doran
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The SCCA has worked with key youth associations and other community-based organisations to foster good relations between shopping centre management, security personnel, police and youth.
The Youth Action & Policy Association (YAPA) is the peak group working in the interests of young people and youth services in NSW.
YSPACE is a non-profit website providing information on youth and public space issues, in Australia and overseas. The website is maintained by the Queensland University of Technology. The Shopping Centre Council has provided information on how the Australian shopping centre industry is working with young people.
The SCCA participated in a poster campaign with the theme "Shopping centres are privately owned spaces used by all members of the community". The project was a collaboration of the SCCA, YAPA, and Streetwize Communications and was funded by the Law & Justice Foundation of NSW.
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Open Families is a
charitable organisation trying to improve the well-being and
self-worth of alienated and excluded street children through
support, whenever and wherever necessary, with a view to
reconnecting them with the community. A number of prominent shopping
centres owners have been involved with Open Families on various
projects
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Members of the Shopping
Centre Council are well aware of the central role that shopping
centres play in their local community and individual centres are
involved in an array of locally-focused programs to assist
schools, charities, sporting, leisure and other clubs, to
prevent crime such as Neighbourhood Watch projects, and to support
older people, youth, and multicultural groups. Details of these
programs can be found on our members’
SCCA members also recognise that in order to
succeed, shopping centres must be safe, secure, welcoming and
accessible places for the entire community, not just for one or
some parts of the community. In this context, young people, who
often gather at shopping centres to meet their friends in a safe
and secure atmosphere, need to treat shopping centres and their
retailers and customers with respect, while at the same time,
shopping centre management and security staff need to recognise
young people as valued customers and citizens.
